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It’s time to TURBOCHARGE your business!

Welcome to the Bosch Car Service Excellence program.

Get your business ready for anything!

The entire automotive industry is constantly in a transition. And the speed is increasing. Of course, this also applies to aftersales and the automotive service business. The following topics can be seen as examples of these changes:

  • alternative and new drive- and powertrain technologies
  • changing customer behavior & the use of mobility services 
  • digitalization at all levels and
  • new competitors in the aftermarket

For the owners of Bosch Car Service workshops, this poses many challenges for both: the daily workshop business and the successful development of the company in the future.

The Bosch Car Service Excellence handbook takes these new conditions into account and is intended to support you and your team in mastering these challenges and successfully shaping the service business today and tomorrow.

The new BCS Excellence handbook represents Bosch’s claim to make the world’s largest premium independent aftermarket workshop network fit for the future and to develop it further on an ongoing basis on the way to excellence.

So jump right in, don’t fear change – own it!


Take your business where it’s never been before. Limitless possibilities, endless Benefits.


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Table of Contents

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Workshop Fundamentals

Operation Management

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Process Management

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Quality Management

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First Level of Operations

Customer Management

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People Management

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Sales of Parts & Service

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